Support faqs

Being in IT support we are often asked similar questions a lot of the time. We have therefore compiled a list of common questions and possible solutions to help aid you in solving your own computer issues. Please click on a section to the left to find faq's about certain areas of IT. First check the computer's power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on.

Some plug strips also have a built in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem. There are many reasons why a computer may just stop working or "freeze". Most of the time there isn't much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks.

When your computer no longer responds to keyboard commands your best bet is to restart the computer. As with most computer errors, your first step is to shut down your computer and restart it.

This will help you determine whether or not you actually have a hard disk problem. If the disk is severely damaged then your computer will probably fail to restart properly. Make sure the monitor is on. If no power light green or orange light is seen on the monitor display try pressing the power button until it comes on.

If your computer monitor was on and you stepped away from the computer and upon returning it was black, it's likely that the computer is asleep. Make sure that the monitor is connected properly to the back of the computer. You may receive a distorted image when the cable is loose or defective.

support faqs

Disconnect the video cable going from the back of the computer and verify that no pins are bent, burnt or broken. Once verified re-connect the monitor cable. If the refresh rate is not properly set the monitor may have a wavy or an appearance that lines are going down or across the monitor slowly or fast, this may also cause a flickering affect. A distorted image can be caused by magnetic or other types of interference.Definitions of Common Child Support Terms.

We understand that there are many things about child support that are complicated and confusing. We are here to help you understand and navigate this process. Child support is the ongoing contribution of money to help pay for the living and medical expenses of a child or children until they are adults.

The amount that must be paid is called the child support order. Under federal and state law, BOTH parents have a legal duty to provide financial support for their children.

The goal is to have children share in the standard of living of both parents, so the court may order either or both parents to pay child support. Do parents have to provide health insurance for children? If health insurance is not immediately available, the court will order both parents to provide insurance when it does become available. Under California lawyou pay child support until the child turns 18, or 19 if the child is unmarried and still attending high school full time.

Under special circumstances, the court may order child support to continue after the child is an adult. If past-due support called arrears is still owed, the local child support agency may continue to enforce collection until the balance including interest is paid in full. Child support case information is confidential and not open to the public. However, all documents in court files or county recorder files are public records and can be viewed by the general public. If you receive benefits through government cash assistance welfare programs, such as the California Work Opportunity and Responsibility to Kids program CalWORKSa child support case will be opened for you.

If you are a single parent and need to open a child support case, or already have a child support order and need help with enforcement, you have three options:. If you need help completing the application, your local agency or county Family Law Facilitator can help you. In private cases, the State still processes the payments made by withholding wages through the employer of the parent paying support.

If you have a private case and want help, either with enforcement or with keeping track of your payments to prove your compliance, you have the right to open a case with Child Support Services. Your attorney or a Family Law Facilitator can help you with this. It is a good idea to open a case, whether you are the parent paying or receiving child support.AWS Support gives customers help on technical issues and additional guidance to operate their infrastructures in the cloud.

Customers can choose a tier that meets their specific requirements, continuing the AWS tradition of providing the building blocks of success without bundling or long term commitments. AWS Support is one-on-one, fast-response support from experienced technical support engineers. The service helps customers use AWS's products and features.

support faqs

With pay-by-the-month pricing and unlimited support cases, customers are freed from long-term commitments. Customers with operational issues or technical questions can contact a team of support engineers and receive predictable response times and personalized support. Customers with operational issues or technical questions can contact a team of support engineers and receive a predictable response times and personalized support. The level of architecture support provided varies by support level.

Higher service levels provided progressively more support for the customer use case and application specifics. Includes guidance on best practices and generalized architectural advice. Includes guidance on optimizing AWS products and configuration to meet your specific needs.

Enterprise: Application Architecture Consultative partnership supporting specific use cases and applications. Includes design reviews and architectural guidance. Our Support offering covers the entire AWS service portfolio.

Our goal is to support your application as seamlessly as possible.

Azure Support FAQs

As many as you need. Basic Support plan customers are restricted to customer support and service limit increase cases. The Developer Support plan allows one user to open technical support cases.

support faqs

Customers with the Basic Support plan cannot open technical support cases. Our first-contact response times are based on your chosen severity level for each case. We will use all reasonable efforts to provide responses within these time frames:. These times may vary in countries with multiple time zones. That depends on your issue. The problems that application or service developers encounter vary widely, making it difficult to predict issue resolution times.

We can say, however, that we'll work closely with you to resolve your issue as quickly as possible. If you have a paid Support plan, you can open a web support case from Support Center. If you have Business or Enterprise-level Support, you can request that AWS contact you at any convenient phone number or start a conversation with one of our engineers via chat.

You can also see your options for contacting Support on the Contact Us page. Q: How and when does Support provide real time assistance during chat and phone support cases?

If customers encounter issues after following our step-by-step documentation, they can provide details such as screen prints and logs through a Support case. For high-severity issues, Business-level and Enterprise-level customers can chat with or call Support to receive help in real time.

In some scenarios, Support provides detailed guidance through email. If necessary, Support will use our screen-sharing tool to remotely view the customer's screens to identify and troubleshoot problems.

Microsoft Professional Support (pay-per-incident): FAQ

This tool is view-only—Support cannot act on behalf of customers within the screen-share session. Note, however, that the screen-share tool is not intended to assist with guiding customers through steps that are already documented.Support is available in markets where Microsoft Azure is offered.

Some specific services may not be covered in all regions immediately after General Availability GA. Microsoft provides 24x7 support in English for all severities and in Japanese for severity A only.

Support is available during local business hours only for all other supported languages and severities. Support outside business hours will be provided in English with translation services. You may choose to wait for the next business day to receive support in your language.

Developer support includes on severity C, the lowest severity level. For all other supported languages, Microsoft provides assistance during local business hours only. During non-business hours, you can request to have an English-speaking engineer support you, with the option of using our free-of-charge translation services, if needed.

You can also choose to wait until the next business day to receive help in one of the supported languages other than English. Pacific time, Monday through Friday excluding holidays for North America. Business Hours change by country and by the local holiday calendar. For most countries in the world, Business Hours refer to the hours between A. Yes, you need an Azure paid support plan to receive one-on-one technical support. More information about the existing support plans can be found at the Azure Support Plans page.

You can raise questions on our Azure Forums. The forums are an online resource where you can connect with other Azure customers and experts to ask questions, share experiences, or find solutions.

Your Microsoft Azure subscription includes access to subscription management support e. You can get started with your request in the Azure Portal. In addition, Microsoft Azure subscriptions include access to the Azure Status Dashboard and the Azure Forums to help you troubleshoot issues. We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24x7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimization Reviews, and other benefits.

Please note that Stack is not included in the Developer paid support plan.Postpaid Customer Service hours:. If you are experiencing critical connectivity issues or need urgent equipment replacements, our staff is ready to help in our stores but please note that many of our stores have temporarily closed or have reduced hours.

Additionally, for the safety of other customers and our employees, you must wear a cloth face covering when visiting a store. Review the CDC's Guidelines for more information on cloth facial coverings.

For the latest, visit our Retail Store Operations page for a list of stores and hours, along with other store related information. If you want to pay your bill in cash and your local Verizon store is closed, you can visit a CheckFreePay or Western Union location to make a payment. Certain locations may also accept debit card payments.

Find your nearest location:. Please contact the location prior to visiting to make sure they are open. If you are experiencing hardship because of COVID and cannot pay your bill in full, we will not charge you a late fee or terminate your service during this difficult period. This policy is currently in effect through May 13, To qualify, you must let us know that you are experiencing hardship by completing this short form. Once you have submitted your hardship form, your account will be protected from late fees and service termination through May 13, There's no need to contact us to confirm receipt of your form, your account will be updated accordingly.

Note: If you are currently registered for Auto Pay and want to temporarily pause this feature, you can do so by managing your Auto Pay settings. Yes, we are waiving activation and upgrade fees when you purchase through the following channels:.

You'll receive your waiver either at the time of purchase or on your next bill, depending on which fee is being credited and where you purchased your device:. This offer includes wireless customers on both prepaid and postpaid plans. Free minutes are provided as of the date the country was added to the list. Postpaid plans. Please note that you will not see the additional allowance in your My Verizon account online, in the Verizon App, or on your bill.

To be eligible, you must be on a qualifying postpaid unlimited or sharedJetpack or prepaid plan:.Windows 10 in S mode is a version of Windows 10 that's streamlined for security and performance, while providing a familiar Windows experience.

To increase security, it allows only apps from the Microsoft Store, and requires Microsoft Edge for safe browsing. Skip to main content. Select Product Version. All Products. About Windows 10 in S mode. Show all. How do I get Windows 10 in S mode? How do I switch out of S mode?

How do I switch back to S mode? What kind of processor does Windows 10 in S mode run on? I bought an app on another Windows 10 PC. Can I use it on my device that's in S mode? I have a Windows 10 device in S mode. Can I Domain join it to my network?

Do I need antivirus software while in S mode? Will my printer work with Windows 10 in S mode? Windows 10 in S mode on a Qualcomm Snapdragon processor. I use assistive technology—what should I know before buying a PC that's running Windows 10 in S mode on a Qualcomm Snapdragon processor? What do I need to get an LTE cellular data connection? Can I update it to run Windows 10 in S mode?

support faqs

Which apps and hardware work with Windows 10 in S mode? Can I test Windows 10 in S mode on an existing device? What if I need to use an app that's not compatible with Windows 10 in S mode? How will I know if an app or device becomes compatible? If I use assistive technology, what should I consider before buying a device with Windows 10 in S mode? About Windows 10 Enterprise in S mode. What is Windows 10 Enterprise in S mode? How do I get Windows 10 Enterprise in S mode?

Can I switch out of S mode on Windows 10 Enterprise? About Windows 10 Education in S mode. What is Windows 10 Education in S mode? How do I get Windows 10 Education in S mode? Can I switch out of S mode on Windows 10 Education? Last Updated: Mar 22, Need more help? No results.To access your account information, please enable JavaScript in your browser.

Follow these instructions to enable JavaScript. Due to the ongoing coronavirus public health emergency, the New York State Child Support Helpline will be closed today. You may obtain your payment information on this website or by calling the New York State child support messaging system at The New York Child Support Program is committed to delivering services to the greatest extent possible through this public health crisis. Many local offices have limited staff or staggered schedules.

We strongly encourage you to limit person-to-person contact by using the options listed below:. Make a paymentplease do not send cash. We encourage you to use an online payment service or pay by mail. See our fillable pdf form here. Many of these forms are fillable. To complete them on a mobile device, you may need an additional app, and free versions are available.

Please email or mail to your local child support office. Update case information change of address, change of employer, loss or reduction of employment. Email your local child support office. Access your account or check status of a payment or disbursement by clicking here. If you do not have a NY.

Click here for more information about direct deposit and the form. Email your local child support office recommended. Please note you may experience longer than normal wait times to speak with a representative and may be asked to call back. Please bookmark this page to check for additional updates.

The Child Support Program provides custodial parents with assistance in obtaining financial support and medical insurance coverage for their children by locating parents, establishing paternity, establishing support orders, and collecting and distributing child support payments.

You can also use a NY. Go to the NY. Do you want to change the e-mail address or security questions and answers for your NY. Log in to Account Update with your NY. Click Modify Accountmake your changes, and click Confirm to save your changes. For more information, visit the child support NY. Adobe Reader is needed to view the form. Note: Keep pages for your reference.


These pages contain important information you need to know about child support services. Complete and submit Parts A, B, and C to your local child support office. If you are requesting support for more than two 2 children with the Other Party named in this application, complete and submit Additional Child Information 1 page for each additional child:.

Have you paid your full annual child support obligation? Does your annual income meet certain guidelines? You can even make extra payments to help you qualify for this credit. Custodial parents may be charged a service fee once a year. The fee applies only when all these conditions are met:. For more information, visit the service fee questions and answers page. Our child support videos open automatically in Windows Media player; click the video title to start.

Replies to “Support faqs”

Leave a Reply

Your email address will not be published. Required fields are marked *